Also, by working in different departments I learn new things every day and that is something that keeps me happy and encourages me to do my job in the best way it can be done. Since the first day I started working on campus, I have been given the opportunity to help others. I love helping other people, especially when it is helping them with college-related issues. I really enjoy my time here at ARC both as a student and a student assistant. My goal is to obtain my Master’s degree in counseling and to become a counselor. I am studying Psychology at ARC and, after obtaining my AA/AS here, I am planning to transfer to Sac State for my BA in Psychology. Hosseini Student / Psychology / American River College The franchise owner can earn a good living while building substantial equity."As a student and student assistant at ARC, I learn new things every day." Customers love you because you are solving their vehicle problems and we guarantee our work (24 month / 24,000 mile parts and labor warranty). Unlike food franchises, it is not a 7-day/18 hour enterprise. In your opinion, why do you think that Auto-Lab would be a great opportunity for someone? Be sure your family is rooting for you.ġ0. The owners enjoy the opportunity to show off their success. Visit their shops and spend a day or two with them. Spend time with several of our franchise owners.
What advice do you have for someone looking to acquire a franchise? The lesson I learned for success is to surround yourself with great people and great things happen.ĩ. I have been fortunate throughout my career in working with incredible people. Do you have a mentor and is there someone you use for inspiration? So, we listen, conduct peer reviews and implement best practices.Ĩ. Listening! Our franchise owners are entrepreneurial by nature and continuously come up with ways to improve the business. What are some of the greatest lessons you’ve learned in growing this franchise? The market is recession resistant, cannot be outsourced and, while it is retail, it cannot be replaced by the internet and has limited competition.ħ. Our market is continuously growing as a result of the ever-increasing number of vehicles on the road, the average age of a vehicle growing to over 11.4 years, as well as the ever-increasing complexity of new vehicles being introduced every year…mostly in computerized systems which is our sweet spot. Tell us a little about the automotive service market. A majority of our franchise owners have not been involved with auto service until they joined Auto-Lab.Ħ. We look for people with great inter-personal skills when dealing with customers, the community and their staff. People committed to providing exceptional customer service. What are the advantages in being an Auto-Lab Complete Car Care Center franchisee?Īs the franchisor, we are with the franchisee every step of the way from site selection, fit-up, continuous training, a second to none business system, substantial discounts for equipment, parts and supplies, pre-qualified vendor list for everything from insurance to advertising, recruiting, periodic business reviews, peer reviews, marketing and advertising, social media, etc.Ī person with enthusiasm and pride for owning their own business. By the way, to test the franchise, I did open my own Auto-Lab Complete Car Care Center.Ĥ. Moving from a career in large, business to business, global, publicly held high tech equipment companies to a privately held, retail, service oriented franchise has been very interesting and stimulating. I was a senior executive with global high-tech companies including Northrop Grumman from which I retired. What was your background prior to joining Auto-Lab? However, the business of automotive repair and working with franchise owners was intriguing so I became active as the CEO.ģ. How and when did you become involved with Auto-Lab?Īfter I retired in 2004, I acquired Auto-Lab as a passive investor. To support this value proposition to our end customers, we have built a business system that provides the franchise owner with exceptional support, training, financial value and efficiency.Ģ.
Since 1989, we have had a focus on automotive diagnostics as a differentiator with other automotive service providers. This includes everything from oil changes to engine rebuild. We can do anything a dealership can do but typically quicker and at a lower cost to the customer. Tell us about the Auto-Lab Complete Car Care Center concept.Īuto-Lab provides complete car care.